Refund policy

At Ecila Beauty, each product is thoughtfully curated to support your self-care and beauty rituals. Due to the nature of our products and for hygiene and safety reasons, all sales are final.

Order Cancellations

We understand that things can change. Orders may be canceled within 48 hours of purchase for a full refund, provided the order has not yet been processed or shipped.

Returns & Refunds

At this time, we do not accept returns or issue refunds once an order has been processed or shipped. This policy helps us ensure the highest quality and safety standards for all customers.

Damaged or Incorrect Orders

If you receive an item that is damaged or incorrect, please contact us within 48 hours of delivery so we can review and assist you promptly.

Contact Us

If you have questions or need support regarding your order, we’re here to help.
📧 support@ecilabeauty.com